Frequently Asked Questions
How long will it take to receive my piece?
Orders placed for prints, canvases, and books are processed within 2-3 business days. Print and canvas orders take 2-7 days to reproduce once out of stock. After the work is reproduced, your item will be shipped with an expected delivery of 5-7 business days. Orders placed for books will be shipped with an expected delivery of 5-7 business days likewise. Original custom artwork runs on a separate timeline and will be discussed during the free consultation phase.
For items purchased on third party retail sites, follow that site's shipping policy.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for long-distance deliveries. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
When will I receive tracking information for my piece?
Prints and books will be shipped within 2-3 business days and tracking information will also be sent to your email within this time. In the event your item becomes out of stock, prints and canvases normally take 2-7 days to reproduce. Once the piece has been produced, it will be shipped with tracking information sent to your email. Please expect 5-7 days for standard delivery time and allow additional days in transit for long-distance deliveries.
For items purchased on third party retail sites, follow that site's tracking policy.
Can I get my tracking information while my artwork is being reproduced?
No. All artwork must be reproduced before it is shipped. Once the work is ready to be shipped, it will be assigned a tracking number that you can then use to check the estimated time of arrival. Your tracking number will be sent once it is made available.
I want to return what I bought. Where do I ship my item to?
The Return Policy states that all sales are final. Refunds or exchanges are accepted for incorrect orders or damaged items sold through Ashley Henry Artist only. For more details about the return policy, please Click Here.
Do you have international shipping?
Books can be purchased internationally through WestBowPress and other online retailers. Click Here to get your copy today!
Unfortunately at this time, we do not ship prints outside of the US; however, we are working to make international shipping for prints available in the future. Subscribe to our mailing list below to stay updated on these and other changes.